FAQs

What area does All Breed Care service?
All Breed Care services most of Raleigh/North Raleigh and parts of Wake Forest. Please contact our office to find out if your community is located in our service area.

What is involved with the Initial Consultation Visit?
The Initial Consultation Visit is crucial, as it gives the opportunity for the entire family (including pet) and the All Breed Care associate to get to know one another. The visit is held at the family's home and typically is between 30 to 45 minutes in length. All pets to be cared for and their owners must be present at the Initial Consultation Visit.

During this visit, All Breed Care associates will complete a questionnaire with the family in order to collect important information about the pet(s), including personality, behavior, dietary plans, and routines. It is important for the All Breed Care associates to learn as much as possible about your pet(s) in order for us to make the best recommendation about meeting your pet's needs. The Initial Consultation Visit also allows your family to get to know the All Breed Care associates and learn about our policies and procedures. Finally, required documents will be completed, and the All Breed Care associates will collect two sets of house keys.

Note: Initial Consultation Visits are required for all new families and those who have not utilized our services within the past year.
[back to top]

Am I required to provide health/immunization records to All Breed Care?
In order for All Breed Care to provide services for your pet, we require copies of all current immunization records from your veterinarian. To help protect people and other animals against rabies, vaccination of dogs and cats is required by law in North Carolina. Therefore, all rabies vaccinations must be up to date.
[back to top]

Once I am a client of All Breed Care, how do I schedule appointments or make changes, such as cancellations, to my services?
All appointments and services must be made and approved through the office by calling 919-845-4553 or emailing info@allbreedcare.com. Services are not guaranteed until confirmation is received from the All Breed Care office.
[back to top]

What are All Breed Care's hours of operation?
All Breed Care will provide services starting as early as 7 a.m. and ending as late as 10 p.m. The All Breed Care office is open from 8 a.m. to 7 p.m., Monday through Saturday. Any phone calls or emails received during these hours will be returned within one business day. All phone calls and emails received outside of these times will be returned on the next business day.
[back to top]

How much time will you spend with my pet?
All Breed Care visits can last anywhere from 20 minutes to an hour and a half in length. The amount of time we spend with your loved one depends on preferences and specific needs of your pet(s). Some animals prefer their day to be uninterrupted, except by someone who will provide them with food and the opportunity to relieve themselves. Others like to prance around the neighborhood or play in the yard before they eat and lay down for a snoozy-doozy. Some can't tolerate being cooped up inside all day and need a release at the park or with their buddies. Recommendations will be made at the Initial Consultation Visit based on you and your pet's needs.  
[back to top]

Are you "insured & bonded?"
All Breed Care is fully insured with the best liability insurance and dishonesty bond available to protect you, your loved ones, and your home. We take great pride in providing the most professional and highest quality services possible. All Breed care can provide you with copies of these policies, at your request. Our staff undergoes regular background checks and follows high standards in their personal and professional lives. We know how difficult it is to leave your loved ones in the care of others. We will do whatever it takes to make you feel at ease when you are not able to be home, knowing that someone you trust is taking care of your precious family members.
[back to top]

Will you care for my outdoor pet?
Our greatest concern is for the safety of your animals, and it is with this in mind that we have developed our "outdoor pet" policy. All animals in our care must be in controlled settings/ containment (i.e. indoor or fenced in yard/pen/kennel). Since a fence is no match for cats, we require that they stay indoors while in our care. 
[back to top]

How do you provide home security for your clients who have to be gone overnight?
Not only will All Breed Care provide your pet(s) with food and the opportunity to relieve him/herself before retiring for the evening, but we can also turn on/off lights, bring in the mail/newspaper, take out the trash, water your plants, and supervise service technicians.   This will give you the peace of mind to know that someone is watching the fort while you are away.
[back to top]  

Will you clean my cat's litter box?  
All Breed Care knows how important it is to cats and their parents to have clean and tidy litter boxes. Clean litter boxes are vital to your loved one's health. We will tidy up around and clean litter from your cat's litter box during every visit. We can also provide a full litter box change upon request.    
[back to top]

How often should you visit to care for my cat?
Cats are independent and nocturnal animals. Most prefer to snoozy-doozy all day, getting up only to eat and relieve themselves. Therefore, usually one to two visits each day are enough (minimum of one visit per day is required). However, some cats need to be more active with regular exercise during the day. All Breed Care will make a recommendation at your Initial Consultation Visit in order to help you decide what is best for your cuddly loved one.
[back to top]

Will my dog be walked alone or in a group?
All Breed Care services only one client at a time, the needs and safety of that client are of the utmost priority. In homes where there may be more than one dog, all dogs will be serviced together, unless otherwise requested. For those who wish to provide the opportunity for their dog to socialize, All Breed Care provides Buddy Play Dates and Park Play Dates. We do not provide service at area "off-leash" dog parks.
[back to top]

Do you have a cancellation policy?
All Breed Care honors all cancellations made more than 24 hours in advance. There will be a $10 cancellation fee for any appointment cancelled within 24 hours of scheduled service. Full price will be charged if an All Breed Care associate arrives at your house, but is turned away. All cancellations/changes to scheduled services must be made through the office by emailing info@allbreedcare.com or calling 919-845-4553.
[back to top]

Can you administer medication to my pet?
All Breed Care can administer any oral medication to your loved one with your veterinarian's authorization and instructions. Proper authorization forms must be filled out in advance.   Transportation can also be provided to your vet or animal hospital for shots or other treatments.  
[back to top]

I don't have a spare key; can I leave it for you under the welcome mat?
Access to your home is imperative in order for us to carry out your service. All Breed Care requires all clients to provide two sets of spare keys at the time of the Initial Consultation Visit, if services are to be rendered. One set will be kept by the All Breed Care associate who will be providing services. The other will be kept at the All Breed Care office in case of an emergency. This ensures that we can get into your house and let your loved ones out to relieve themselves. Also, All Breed Care clients can take advantage of our cost-effective lock-out service, rather than pay upwards of $50-$100 for a locksmith.
[back to top]

Are my key and information safe?
Client keys are kept locked at the All Breed Care office and are accessible by company board members only. We also carry key loss insurance which covers our clients in the event of misplaced keys. All Breed Care also guarantees that all clients' personal information will be kept confidential. We stand behind the professionalism of our company in order to provide you with the highest quality services possible.  
[back to top]

Are you trained in Pet First Aid?
All Breed Care associates are certified in American Red Cross Pet First Aid and CPR. They are trained to provide the best possible care of your loved one's health and safety.
[back to top]

Do you provide references?
All Breed Care is proud of the level of client satisfaction we achieve through our professional standards. We would be happy to provide you with names and contact information of clients who can attest to the quality of our services.  
[back to top]

How do I get started?
Give us a call at 919-845-4553 right now to set up an Initial Consultation Visit, or send us an email at info@allbreedcare.com. We will be happy to come out and meet you and your family.
[back to top]